EContent in the PAC Patron Account

After eContent titles are checked out, they are listed on the Items Out page of the patron account. The list reflects the eContent currently checked out, regardless of whether the patron has actually downloaded content.

Note:
EContent titles cannot be renewed from PAC, the staff client, or Polaris Phone Attendant. Check-in from the staff client is not supported. For more information, see EContent in the Polaris Staff Client.

EContent items automatically expire when the item’s expiration date and time are reached. When the expiration date of the item is reached, the item becomes available to someone else. Polaris automatically checks in the item and removes it from the patron account. Patrons can also check in cloudLibrary eContent and some OverDrive eContent formats before they expire. Check in does not apply to Axis 360 eContent.

A logged-in patron can view the status of requests for eContent on the Requests page of the patron account. Items available for checkout and download are also included in the count of items ready for pickup in the patron account summary dashboard. (This count may change if the user takes action after accessing the account.)

Requests for eContent titles cannot be suspended or reactivated, but requests with a status of Active can be canceled. The patron can click Refresh eContent on the patron account Requests page to see the changes in PAC. All actions taken on the PAC patron account Requests page result in a real-time update to the vendor account and to the information on the Requests page.