View Locations and Areas for Rerouted Hold Requests

If the following is true of a hold request, the hold is rerouted to a new pickup branch and pickup area, and its status changes to Shipped:

The new pickup branch and pickup area appear in the patron record workform and the Hold Request workform.

To view the new pickup branch and pickup area for a rerouted hold

  1. Go to the patron record workform.

  2. Select the Holds/Held view.

    Look in the PICKUP BRANCH column.

    Pickup Branch - Pickup Area

  3. (Optional) Select the row to open the hold request.

    The Hold Request workform appears. The Details view shows the new pickup location in the Pickup Branch and Pickup Area dropdown lists.

    Pickup Branch and Pickup Area