Define the default contact method

You can define the default contact method to use when a patron's email notices either bounce or go to their spam folder. The patron's contact method is automatically updated in the ILS, and the patron receives notices through this method.

If you update a patron’s email address in either LX Starter or the ILS after a hard bounce, the contact method is automatically set to Email and the patron can receive notices through email again.

If patrons mistakenly mark an email as spam and they want to receive notices through email again, you can change the contact method in either LX Starter or the ILS.

To define the default contact method

  1. Select the down arrow next to your name in the upper-right section of the page.
  2. Select Library Settings.
  3. Select the Emails tab.
  4. In the Notices section, under Default Contact Method, select from the list of contact methods.